I have finally returned home from my week at the lakeside cabin up north, and as a consequence I have the wherewithal to write about things that are not directly related to the activities of the last day or so. That's not to say that I'm through with writing about the vacation, as there are a number of other ideas from it that have yet to be exploited. Today though, I have something else remarkable to consider, although others may not agree.
As long as I have been doing improv, little routines have developed around the time and place that I have gone to class. It used to be that we commonly got frozen yogurt after class. This was a weekly thing that seldom was modified or canceled. More recently I have had my own little thing. Because I can't rely on the bus to get me there on time, I set it so I'll arrive early or on time instead of on time or late. When I'm early, I get a hot dog or two at the 7-11 next door.
Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts
Friday, May 10, 2013
Friday, May 28, 2010
Support Your Local Operator
Once upon a time, the call center capital of America was in Omaha, Nebraska. Many if not most of them were there. The reason I've read for this was that people from that area of the country are considered to have the cleanest, most universally understandable accent in the country. The book in which I read that upheld Johnny Carson, who was born in Iowa and spent most of his formative years in Norfolk, Nebraska, as an example. I guess that in those days, calling an 800 number was a more pleasant experience. I know that it is not so today.
The chief reason is improved technology. As a result, call centers have largely been banished to overseas locales and automated systems have taken over much of the rest. This resulted in reduced customer satisfaction due to a frequent inability to understand the operator and a generally lesser competence in certain areas of expertise which one would call for help in. There has been a years-long backlash as a result, but I would have never thought that companies would respond by giving their customers what they want. I suppose I was mistaken, for I had an experience today which leads me to believe otherwise than I previously had.
Subjects:
customer service
The chief reason is improved technology. As a result, call centers have largely been banished to overseas locales and automated systems have taken over much of the rest. This resulted in reduced customer satisfaction due to a frequent inability to understand the operator and a generally lesser competence in certain areas of expertise which one would call for help in. There has been a years-long backlash as a result, but I would have never thought that companies would respond by giving their customers what they want. I suppose I was mistaken, for I had an experience today which leads me to believe otherwise than I previously had.